Raise a formal complaint

Last updated: 14 September 2026

Use this channel for unresolved payment, delivery, privacy, consultation, affiliate, seller or product complaints.

What to include

Your full name, account email or mobile, the relevant order/booking/affiliate/seller ID, a clear description of the issue, the resolution requested and supporting screenshots that do not expose OTPs, PINs or passwords.

Response process

We aim to acknowledge a complete complaint within 2 business days, investigate it fairly and provide an update or resolution as soon as reasonably possible. Payment-gateway, banking, seller or legal dependencies may require additional time.

Privacy requests

For access, correction or eligible deletion, write from the email linked to your account. Identity verification may be required before private information is disclosed or changed.

Emergency payment safety

CHOICEVIA will never ask for your UPI PIN, card PIN, OTP or internet-banking password. If someone asks for these details in our name, do not share them and report the incident immediately.